Field Troubleshooting

  • Listen
  • Take notes
  • Ask questions
  • Be committed to solving the issue
  • Do not assign or accept fault/blame, or responsibility until all facts are completely known
General Questions
  • What seems to be the issue?
  • Has the person you are talking to seen the opening or passing second hand info?
Measure the Opening
  • What measurements have been taken on the Frame

Figure 1: Measure both rabbets

Figure 1: Measure both rabbets

  • What measurements have been taken on the Door?

Figure. 2: Measure both sides

Figure. 2: Measure both sides

  • Is the Door/Frame in the correct opening?
    Have Mark/Tag #’s been verified?
  • Is the correct hardware being used?
    Hvy. Wt. vs Std. Wt. hinges, etc.
Measure the Frame
  • Is the frame square?

Figure 3: Check corners

Figure 3: Check corners

  • Is the frame level?

Fig. 4: Check level of each jamb

Figure 4: Check level of each jamb

 

  • Is the frame twisted?

Compare measurements from each rabbet. If they are di!erent the frame is twisted.

Figure 5a: Compare measurements from each rabbet. If they are different the frame is twisted.

Figure 5b: Place 2 framing squares in the rabbets. Check alignment with a straight edge. They should be even.

Figure 5b: Place 2 framing squares in the rabbets. Check alignment with a straight edge. They should be even.

  • If welded, who welded the frame?
  • If KD, are the miters lining up?

Figure 6a: Proper alignment

Figure 6a: Proper alignment

Figure 6b: Compression anchor too tight? Opening width too small?

Figure 6b: Compression anchor too tight? Opening width too small?

Figure 6c: Screw installed in gusset prior to tightening of compression anchor? Opening width too large?

Figure 6c: Screw installed in gusset prior to tightening of compression anchor? Opening width too large?

  • If KD, screws installed in gussets?

    Figure 7: Recommended fastener is a #8 pan head SMS

    Figure 7: Recommended fastener is a #8 pan head SMS

Assess the Door
  • Will the door close? If not, why?
  • What gaps are between the door and the frame?

    Figure. 8: Clearances should be 1/8” at head and jambs with a tolerance of +1/16” or -1/32” for the opening size.

    Figure. 8: Clearances should be 1/8” at head and jambs with a tolerance of +1/16” or -1/32” for the opening size.

  • Is the door hitting the stop evenly top to bottom

    Figure. 9: The door should rest against the silencers with no gaps at lock edge. Hinge edge of door should be consistent and not hitting the frame stop.

    Figure. 9: The door should rest against the silencers with no gaps at lock edge. Hinge edge of door should be consistent and not hitting the frame stop.

     

Door Bind Conditions
  • Does the door bind when closing?
    Yes/No
  • Does the door swing without the closer arm on?
    Yes/No
  • Are there any dents or damage to the door?
    Yes/No
  • Gap Too Big at Lock Edge:

    Condition 1: Gap too big at lock edge

    Condition 1: Gap too big at lock edge

  • Gap Too Small at Lock Edge:

    Condition2: Gap Too Small at Lock Edge

    Condition2: Gap Too Small at Lock Edge

  • Out Of Square Hinge or Strike Jamb (Toe Out):

    Condition 3: Out Of Square Hinge or Strike Jamb (Toe Out)

    Condition 3: Out Of Square Hinge or Strike Jamb (Toe Out)

  • Out Of Square Hinge or Strike Jamb (Toe In):

    Condition 4 : Out Of Square Hinge or Strike Jamb (Toe Out)

    Condition 4 : Out Of Square Hinge or Strike Jamb (Toe Out)

Solutions:  Adjust Frame: (varies per condition)
  • Grind/Drill Hinge “Pips”:

    Fig. A Pips

    Fig. A Pips

  • Shim Hinges:

    Figure B: Shims

    Figure B: Shims

  • Swag Hinges:

    Figure. C: Swagging

    Figure. C: Swagging

     

 

 

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