HMF Limited Warranty

Effective date: January 2026 — Subject to change. Contact your sales representative for the current warranty terms.

Warranty Coverage

HMF Express warrants its hollow metal doors and frames to be free from defects in materials and workmanship under normal use and service conditions for a period of one (1) year from the date of shipment. This warranty applies to the original purchaser and is non-transferable.

What Is Covered

  • Defects in materials used in manufacturing
  • Defects in workmanship under normal conditions
  • Hardware prep location accuracy (within ANSI/BHMA tolerances)
  • Dimensional conformance to the specifications on the order confirmation

What Is Not Covered

This warranty does not cover damage or defects resulting from:

  • Improper installation, storage, or handling
  • Modifications made after shipment from our facility
  • Normal wear and tear, including surface abrasion and paint chipping
  • Exposure to corrosive environments, chemicals, or excessive moisture
  • Failure to properly prepare or paint the primed surface prior to installation
  • Use beyond the product's intended design parameters
  • Acts of God, vandalism, or misuse

Making a Warranty Claim

To make a warranty claim, contact your HMF Express regional sales representative within the warranty period. You will need to provide your order number, a description of the defect, and photographs documenting the issue. Claims must be submitted within thirty (30) days of discovering the defect.

HMF Express will, at its sole discretion, repair, replace, or issue credit for products determined to be defective under this warranty. Warranty remedies are limited to the purchase price of the affected product.

Limitation of Liability

THE LIABILITY OF HMF EXPRESS UNDER THIS WARRANTY SHALL BE LIMITED TO REPAIR, REPLACEMENT, OR CREDIT AT HMF EXPRESS'S SOLE DISCRETION. HMF EXPRESS SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR INDIRECT DAMAGES OF ANY KIND. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Contact

For warranty questions, contact your regional HMF Express sales rep or reach us through our Contact Us page.