Reliability

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In addition to shipping virtually 100% on-time, HMF Express is there before and after delivery to be certain that you are satisified.  We promise to be there for you when your reputation is on the line.

As a result, we are pleased to get messages like the below:

"I deal with a ton of vendors and I can honestly say you guys are top shelf and in this business that is not usually the norm. I appreciate all you do!" - Bill   

"WOW! That was scary how fast you whipped out that price quote; thanks for the great service." - Dave 

"We use you because we cannot get the service from other manufacturers in the timely fashion you provide.  This job was given to you because we 1) trust you will ask the right questions so it is made properly, and 2) because we get it when we need it." - Jim  

 "You and your group do a great job for us and I know that I always can count on you and your team." - David  

 "Needless to say your efforts on this project have been nothing short of outstanding...HMF and everyone involved in this project deserve our salute as within just a few days you had frames on the road for us which bailed us out of a bad situation and have been on time with all of the other deliveries sent.  On my jobsite visit last week our performance was praised by our client which is to you and your fellow workers credit...again, thanks!" - Jerry

"I just wanted to take a moment in my day to say "thanks" for what you have done for me. It's nice working with someone who's knowledgeable about door manufacturing. I have been in the construction trade for 12 years and the hardware business for 7 years. I have come in contact with many customer service personnel, but I have very seldom come across the type of people with your attitude of "truly taking care of the customer." I've never worked with HMF Express until about 3 months ago. You have impressed me in this short time. " - Andrew

"You're on the ball, I appreciate your service." - Dan

"Thank you for your help with the order and the things you have done in the past. I can't tell you how nice it is to get a quote or answer back on something within a few minutes as compared to other manufacturers that take days or even weeks. And having the shipping confirmations e-mailed out is another help.  I have always had good experiences with you guys for as long as I can remember and I look forward to working with you in the future." - John  

 "Thank you. It's an awesome feeling knowing that when we call and ask for something to happen I know it will happen 99.999999% of the time! HMF really makes this job a LOT less stressful." - Bruce  

"I really, really appreciate all that you did.  It kept me out of a very bad situation with an extremely difficult customer." - David  

"Wish all our vendors were as accommodating as you." - Denise  

"Thank you so much for all your help! You have no idea how much we appreciate what you do!" - Susan  

"Wow! You're something else. I appreciate you checking in with me and remembering our conversation. We were able to get this resolved late last night with our original plan, but I really appreciate you staying on top of this.  Thanks again." - Mike   

 

Talk to your HMF Express salesperson about our 100% service level commitment. We can give you a guarantee that you can pass-on to your customers!

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