Reliability
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In addition to shipping virtually 100% on-time, HMF Express is there before and after delivery to be certain that you are satisified. We promise to be there for you when your reputation is on the line.
As a result, we are pleased to get messages like the below:
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"Gentlemen, we have never met but I wanted to take a few minutes out of my day to thank you guys for the service you have provided me through the years. I have been dealing with HMF now for over 6-8 years and have to say that I have not been let down by any of your services. From the 2 Customer Service personnel I deal with, to Kathy in Shipping, to your receptionist Robin. I have never felt more important as a customer or as a person with any of my vendors. When I am asked about Hollow Metal, I can assure each of you that HMF Express is the first words out of my mouth.
"I am quite certain you already know these things about your company and your employees but I felt it necessary to just let you know how much I appreciate the professionalism and service. I never have to think twice as to whether or not something will be done as promised. You guys always deliver. The stress that comes with my fast paced projects can be overwhelming but dealing with your company alleviates the stress from the Hollow Metal portion of the project.
Thank you again,"
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Talk to your HMF Express sale person about our 100% service level commitment. We can give you a guarantee that you can pass-on to your customers!
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