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Receiving Shipments
You've done the work
on the front end, ensuring the correct product is specified and
ordered. The material shipped on time and has just arrived at the final
destination. Now what?
We've compiled a list of helpful tips for receiving
shipments.
- Don't
let the freight carrier rush you to sign before you inspect the
shipment. Inspect the packaging for visible damage. If possible,
open the packaging to check for concealed damage. You should be
given 10 to 20 minutes to inspect the shipment.
- If
carrier hassles you and insists on leaving before things are
handled to your satisfaction, call the trucking company
immediately.
- Call HMF
Express at 1-866-452-1845 if you have any questions or if the
carrier is not "playing fair".
What to do if there is damage...
- If there
is substantial damage to all the material, refuse the entire
shipment and call us ASAP.
- If
damage is minimal and you can repair and still use the material,
accept the shipment but sign for it as damaged.
- If only
some of the material is damaged, you can accept the
non-damaged product and refuse what is damaged. A lot of carriers
will tell you that you cannot accept a partial shipment, but this
is not true.
- If you
find concealed damage after the carrier has departed, call the
carrier immediately then call us. Take photos of material and
packaging. Do not alter or throw away material or packaging or
move the shipment.
- Per the
National Motor Freight Traffic Association, the entity having
physical custody of the material is responsible for filing the
claim. Click here for NMFTA's
full policy.
If
you ever have questions pertaining to freight, claims, carriers, POD's,
etc., contact Kathy Pergel in our office; she's the "Queen of
Customer Service"! E-mail kpergel@hmfexpress.com
or call 1-866-452-1845 x 35.
HMF Express stands behind the
packaging of our product. Click here to see
photos of our packaging - if the material you receive arrives
unbanded or without shrink wrap, the carrier has likely damaged the
material.
One customer
that recently toured our facility said, "This is one of the most
impressive Shipping Departments I've ever seen, and I've seen a lot of
them." You, our customer, are our # 1 priority, from start to
finish!
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